Refund Policy
1. Overview
This Refund Policy describes the general circumstances in which refunds may be available for purchases made through the Service. Product-specific or category-specific refund conditions may also apply.
2. Eligible Refunds
Refunds may be available for eligible cancelled orders, unavailable products, incorrect or defective products, damaged products, failed deliveries, duplicate payments, or other circumstances approved under the applicable product or service terms.
3. Non-Refundable Items
Certain products or services may be non-refundable because of their nature, customization, hygiene requirements, perishability, digital delivery, completed services, or applicable law. Any such restriction will be communicated where reasonably possible.
4. Refund Request
Customers may request a refund through the available customer support channel. The request may require the order number, reason for the request, photographs or other supporting information, and other details reasonably required to assess the claim.
5. Verification
Refund requests may be reviewed before approval. We may request additional information or arrange inspection, return, or pickup where appropriate.
6. Refund Method and Timing
Approved refunds will generally be processed using the original payment method or another permitted method. The time required for the amount to appear in the customer's account may depend on the payment provider or financial institution.
7. Partial Refunds
Where appropriate, a partial refund may be issued for partially affected orders, missing items, approved price adjustments, or other circumstances.
8. Shipping Charges
Whether original or return shipping charges are refundable depends on the reason for the refund and the applicable product or order terms.
9. Failed or Duplicate Payments
If an amount is debited without a successful order or if a payment is duplicated, the amount will be reviewed and, where confirmed, processed for reversal or refund.
10. Policy Changes
This policy may be updated from time to time. The version published at the time of the relevant transaction will generally apply, subject to applicable law.
Cancellation Policy
1. Overview
This Cancellation Policy explains when an order or service request may be cancelled. Cancellation eligibility may vary depending on the product, fulfillment stage, payment status, and applicable law.
2. Customer Cancellation
Customers may request cancellation through the available cancellation option or customer support channel. Cancellation may be possible before the order reaches a stage at which processing, packing, dispatch, or service fulfillment cannot reasonably be stopped.
3. Cancellation After Processing
Once an order has been processed, packed, dispatched, or otherwise fulfilled, cancellation may no longer be available. In such cases, the customer may use the applicable return or refund process, if available.
4. Business-Initiated Cancellation
We may cancel an order when inventory is unavailable, a listing or pricing error is identified, payment cannot be confirmed, fraud or misuse is suspected, delivery is not feasible, or other legitimate circumstances prevent fulfillment.
5. Refund on Cancellation
Where a cancellation qualifies for a refund, the applicable amount will be processed in accordance with the Refund Policy. Any non-refundable charge permitted by applicable law and disclosed at purchase may be excluded.
6. Subscription or Recurring Services
Where the Service includes subscriptions or recurring services, cancellation terms may include a notice period or may take effect at the end of the current billing period, as specified at the time of subscription.
7. Policy Changes
This policy may be updated from time to time and will be published through the Service.
Shipping and Delivery Policy
1. Overview
This Shipping and Delivery Policy explains the general approach to order processing, shipping, delivery, and related charges. Specific delivery terms may vary by product, seller, destination, and logistics provider.
2. Order Processing
Orders are generally processed after successful order confirmation and payment authorization, where applicable. Processing times may vary based on product availability, order volume, seller operations, and other circumstances.
3. Delivery Estimates
Estimated delivery dates or time ranges are provided for convenience and are not guaranteed unless expressly stated otherwise. Delays may occur due to weather, transportation disruptions, operational issues, public holidays, regulatory requirements, or events outside reasonable control.
4. Shipping Charges
Shipping or delivery charges, where applicable, will generally be displayed before order confirmation. Charges may vary according to destination, order value, product characteristics, delivery speed, and logistics arrangements.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address and contact information. Additional charges, delays, or failed delivery may result from incorrect or incomplete information.
6. Delivery Attempts
The logistics provider may make reasonable delivery attempts. If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or other delivery conditions are not met, the order may be rescheduled, returned, or cancelled according to the applicable process.
7. Damaged or Incorrect Delivery
Customers should inspect delivered products where reasonably possible. Damaged, missing, or incorrect items should be reported promptly through customer support, together with photographs or other supporting information where requested.
8. Partial or Split Delivery
An order may be delivered in multiple shipments when products are sourced from different locations, sellers, or fulfillment centers. Applicable delivery estimates may therefore differ between items.
9. Restricted Delivery
Certain products may have delivery restrictions based on location, product characteristics, regulatory requirements, or logistics availability.
10. Delivery Confirmation
Delivery may be confirmed through a signature, one-time password, electronic confirmation, delivery scan, photograph, or other method used by the logistics provider.
11. Contact
For delivery-related questions, customers should contact the support channel provided on the Service with the relevant order details.